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Citizen Services

Note on Systems Issues

Systems issues that have affected the Department of State’s ability to issue visas are almost fully resolved.  For more information please look here

Delays in Overseas U.S. Passport Processing:  We continue to experience some delays in the printing of U.S. passports that were approved at overseas passport facilities.  Some applications accepted at U.S. Embassies or Consulates on or after May 26, 2015 are affected by this delay.  If you applied for a U.S. passport during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the consulate or embassy at which you originally applied by writing .  Information about how to apply for an emergency passport is available here.


Since the U.S. does not have an Embassy or any other diplomatic presence in Guinea-Bissau, the U.S. government cannot provide services to U.S. citizens in Guinea-Bissau.  Limited American Citizen Services are available for travelers to Guinea-Bissau at the U.S. Embassy in Dakar.

In the event of an emergency involving a U.S. citizen please use the following numbers (please note that the following numbers are located in Dakar or the United States):

  • During working hours: +221 33.879.4000. Working hours are Monday through Thursday from 8:00 am to 5:00 pm and Friday from 8:00 am to 1:00 pm.
  • During non-working hours call Post One (U.S. Embassy, Dakar) — After Hours: +221 33.879.4444.
  • The Department of State's Office of Overseas Citizen Services can be reached from within the U.S. toll free at 888-407-4747.

 Note: These numbers are not for visa inquires.

For routine requests for information within Guinea-Bissau, please contact the BLO (Bissau Liaison Office) at:

Edifmcio SITEC,
Rua Josi Carlos Schwarz 245,
Bairro d'Ajuda